Refund Policy

Thank you for shopping at Roots and Roam!

Made to Order

All of our items are made to order with care. As a small business, we do not carry inventory, and each item is created specifically for you. For this reason, we do not accept returns or exchanges, unless your item arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of delivery with:

• A clear photo of the item and packaging

• Your order number

• A brief description of the issue

We'll review your case and offer a replacement or refund if eligible.

Non-Returnable Items

Due to the personalized nature of our products, we do not accept returns for:

• Custom or made-to-order items

• Items returned without prior contact or approval

• Items damaged due to misuse or mishandling

Contact Us

For all refund or replacement inquiries, please email:
📩 hello@rootsandroam.com